Submit your requirements through our Online Quote Builder where you can specify fragrance notes, target concentration (EDP/EDT/oil), quality tier (A-D), and quantity needs. For complex custom formulations, attach your brief document. Our perfumers will respond within 24 business hours with pricing and a development timeline.

We accept:

• Credit/Debit Cards (Visa, Mastercard, Amex)
• PayPal & Digital Wallets
• Bank Transfers (SWIFT/IBAN)
• Corporate Net-30 Terms (for verified business accounts)
  All transactions are PCI-DSS compliant with 3D Secure authentication.

All compliance documents are available:

• Automatically: Download SDS/TDS/IFRA certificates from your account portal after order fulfillment
• On Demand: Request via Support Portal (response within 4 business hours)
• Pre-Order: Review sample documentation before purchase through our Regulatory Hub

We ship globally from our Dubai facility with:

• Duties Included: 120+ countries (cleared upfront)
• Carrier Options: DHL Express (3-5 days), FedEx (5-7 days), Sea Freight (30+ days for 100kg+)
• Real-Time Calculator: See exact costs at checkout
• Duty Assistance: Our compliance team handles paperwork for seamless clearance

Our fragrance experts are available through:

• Live Chat: Instant assistance (9AM-6PM GST)
• Dedicated Manager: For bulk clients (>5kg orders)
• Emergency Hotline: +971 4 XXX XXXX (Production-critical issues)
• Ticket System: Support Portal (24-hour response)
• Video Consultations: Book perfumer sessions for complex projects

We offer four precision levels:

• A-Grade (95-98% match): Highest accuracy, premium ingredients
• B-Grade (85-94% match): Excellent balance of quality and value
• C-Grade (75-84% match): Cost-effective for high-volume applications
• D-Grade (65-74% match): Budget-friendly with core character

Properly stored fragrances maintain optimal quality:

• Concentrates: 2-3 years in cool, dark conditions
• Diluted products: 12-18 months
• Always keep containers tightly sealed and avoid temperature fluctuations

Yes, we offer customization services:

• Note adjustments: ₹5,000 per modification
• Strength customization: ₹3,000 per concentration change
• Custom packaging: Minimum 100 units
  Submit modification requests through our Customization Portal

We provide tiered pricing:

• 5-10kg: 5% discount
• 11-25kg: 10% discount
• 26-50kg: 15% discount
• 51-100kg: 20% discount
• 100kg+: Custom enterprise pricing

Due to hygiene regulations:

• Unopened samples: Full refund within 14 days
• Opened samples: Non-refundable but can be exchanged
• Defective samples: Free replacement + return shipping

For optimal preservation:

• Temperature: 15-25°C (59-77°F)
• Light: Amber glass containers, avoid direct sunlight
• Oxygen: Headspace <5% in containers
• Shelf life: 36 months unopened, 12 months after opening

We offer scheduled tours:

• Individual tours: Tuesday/Thursday at 10AM (book 72hrs ahead)
• Group tours (5+ people): Custom scheduling
• Virtual tours: Available 24/7 through our website
  All visitors must complete safety training beforehand

Our perfumers provide:

• Free 30-min consultations for orders >5kg
• Premium consultations: ₹15,000/hour (deductible from first order)

Scent profile analysis: ₹7,500 per fragranceBook through our Expert Consultation portal